IDA HR Consultancy Ltd
Last updated: 28 August 2026
These Terms & Conditions apply to career coaching, career consultancy, CV and LinkedIn services, interview preparation, job search support, coaching programmes, online courses, digital resources and other related professional services and products provided by IDA HR Consultancy Ltd (“we”, “us”, “our”).
By purchasing a service, programme or product from us, you (“the Client”, “you”) agree to these Terms & Conditions.
Please read these Terms carefully before making a purchase.
IDA HR Consultancy Ltd provides career coaching, career consultancy and related professional development services.
Depending on the service purchased, this may include:
Career strategy and positioning
CV review, development and preparation
LinkedIn profile review and development
Cover letter support
Job search strategy
Interview preparation and coaching
Networking and professional communication support
Career transition and development coaching
Online courses, templates, guides and other digital resources
Multi-session coaching and career development programmes
The specific scope, format and duration of each service are described on the relevant service or product page or otherwise confirmed with the Client in writing.
Any work requested outside the agreed scope may require an additional fee. Where applicable, this will be communicated before the additional work is undertaken.
Our services provide professional career guidance, coaching, strategic advice and practical career development support.
We do not guarantee any particular outcome, including interviews, employment, job offers, promotions, salary increases, employer sponsorship or any other career or recruitment outcome.
Recruitment and employment decisions are made by third parties and may depend on factors outside our control, including market conditions, the Client’s experience, qualifications, performance, immigration or right-to-work status, employer requirements and the Client’s own actions.
The Client remains responsible for their own career decisions, applications, communications with employers and implementation of any advice or recommendations provided.
Our work is based on information provided by the Client.
Clients are responsible for providing complete, accurate and up-to-date information about their employment history, experience, qualifications, achievements and other relevant circumstances.
We will not knowingly include false, misleading, fabricated or materially exaggerated information in CVs, LinkedIn profiles, applications or other professional documents.
The Client is responsible for reviewing personalised documents and confirming their factual accuracy before using or submitting them.
Sessions are normally delivered online unless otherwise agreed.
Clients are responsible for booking their sessions using the booking system provided and attending at the confirmed date and time.
Booking confirmations and appointment reminders may be sent automatically as a convenience. The Client remains responsible for managing and attending their appointments regardless of whether a reminder is received.
Clients should join sessions on time. If a Client arrives late, the session will normally still finish at the originally scheduled end time.
Appointment times are reserved specifically for each Client. To allow our schedule to be managed fairly and, where possible, reserved time to be made available to other Clients, a minimum of 48 hours’ notice is required to cancel or reschedule a booked session.
Each programme or package includes a maximum of two reschedules, provided at least 48 hours’ notice is given on each occasion.
A session cancelled or rescheduled with less than 48 hours’ notice will be considered used and deducted from the Client’s programme or package.
For standalone sessions, the full session fee will remain payable where a session is cancelled or rescheduled with less than 48 hours’ notice.
Failure to attend a booked appointment without prior notice will be treated as a used session.
Once the two permitted reschedules within a programme or package have been used, we reserve the right to treat any further rescheduled appointment as a used session.
Where IDA HR Consultancy Ltd needs to cancel or reschedule an appointment, the Client will be offered a reasonable alternative appointment. This will not count towards the Client’s rescheduling allowance and will not disadvantage the Client in relation to the applicable programme validity period.
We recognise that genuinely exceptional circumstances may arise. We may waive or vary these requirements where we consider it reasonable to do so. Any exception is discretionary, applies only to the circumstances in which it is granted and does not create an entitlement to the same exception in the future.
Services and programmes are designed to be completed within a defined period so that the work remains focused, relevant and effective.
Unless a different validity period is clearly stated on the relevant service page or agreed with the Client in writing:
Standalone sessions and single-session services must be booked and completed within one month of purchase.
Three-session programmes must be completed within three months of purchase.
Six-month or longer-term programmes must be completed within nine months of purchase.
The applicable validity period begins on the date of purchase.
Clients are responsible for booking and completing all sessions within the relevant validity period.
Rescheduling, postponing or delaying a session does not extend the programme validity period.
Delays caused by the Client, including delays in booking sessions, providing requested information, reviewing documents or completing agreed preparation, do not automatically extend the validity period.
Any sessions remaining unused when the applicable validity period expires will expire and will not normally be refundable, transferable or carried forward.
Where genuinely exceptional circumstances materially prevent a Client from completing a programme within the applicable period, we may agree to a reasonable extension at our discretion.
Where a material delay is caused by IDA HR Consultancy Ltd, we will take reasonable steps to ensure that the Client is not disadvantaged by the applicable validity period.
Career coaching and consultancy are collaborative processes and require active Client participation.
Clients are responsible for attending scheduled sessions, providing requested information, reviewing documents and completing agreed preparation or actions within a reasonable timeframe.
The effectiveness of a programme may depend partly on the Client’s participation, decisions and implementation of recommendations.
Failure to complete preparation, provide information or undertake agreed actions does not automatically entitle the Client to additional sessions, an extension of the programme validity period or a refund.
Document services are based on information supplied by the Client and our professional assessment of appropriate career positioning, presentation and market relevance.
Where drafts are provided, Clients are expected to review them and provide feedback within a reasonable timeframe.
Unless otherwise agreed, the service covers the scope described at the time of purchase.
A substantial change in the Client’s target role, industry, seniority, career direction or positioning after work has commenced may fall outside the original scope and may require additional work and an additional fee.
The Client remains responsible for approving the factual content of all final documents before using or submitting them.
Prices are those displayed on the relevant service or product page or otherwise confirmed before purchase.
Payment must be made using the payment methods available at checkout or otherwise agreed with the Client.
Where an instalment payment option is offered, this is a method of paying the agreed programme price and does not convert the programme into a pay-per-session service.
The applicable payment schedule and any continuing payment obligations will be those clearly disclosed to the Client at the time of purchase.
Where an agreed payment is overdue, we reserve the right to suspend future sessions, programme access or access to associated materials until the outstanding payment has been resolved.
No additional fees will be charged without the Client’s agreement where such agreement is required.
Where a Client purchases services online as a consumer, they may have a statutory right under applicable UK consumer law to cancel the contract within 14 days of the date the contract is concluded, without giving a reason.
To exercise this right, the Client must clearly inform us of their decision to cancel before the applicable cancellation period expires.
Where the Client validly exercises a statutory right to cancel before any service has begun, payments will be refunded in accordance with applicable consumer law.
Nothing in these Terms limits or excludes any statutory cancellation right available to the Client.
Clients may choose to begin a service or programme before the statutory 14-day cancellation period has expired.
Where required, we may ask the Client to expressly request that delivery of the service begins during this period.
If the Client subsequently exercises a statutory right to cancel after service delivery has begun, the Client may be required to pay an amount proportionate to the services already supplied up to the date of cancellation, where permitted by law.
Where a service has been fully performed during the cancellation period following the Client’s express request and the Client has provided any acknowledgement required by law, the statutory cancellation right may cease once the service has been fully performed.
Some services and programmes include online courses, templates, guides, workbooks, recordings, downloadable resources or other digital content.
Where digital content is made available immediately following purchase, the Client may be asked to expressly consent to receiving the digital content during the statutory cancellation period and acknowledge that beginning supply may result in the loss of the statutory cancellation right in relation to that digital content.
Where the legally required consent and acknowledgement have been obtained, the statutory cancellation right relating to that digital content may cease when supply begins.
Nothing in this section excludes or restricts statutory rights that cannot lawfully be excluded or restricted.
After any applicable statutory cancellation period has expired, there is no automatic contractual entitlement to a refund because the Client:
changes their mind;
decides not to continue with a programme;
no longer requires the service;
changes their career plans or personal circumstances;
becomes unavailable to participate;
does not book or attend available sessions;
does not complete the service within its validity period; or
does not achieve a desired career, recruitment or employment outcome.
If a Client wishes to terminate an ongoing programme early, they should contact us in writing.
Any amount payable or refundable following early termination will be assessed fairly and in accordance with applicable consumer law, taking into account, where relevant:
sessions and services already provided;
personalised preparation or work already completed;
digital content and resources already supplied;
costs already incurred;
reserved professional capacity and any direct loss reasonably resulting from the cancellation; and
any costs or losses that can reasonably be avoided or mitigated.
Unused sessions do not automatically entitle the Client to a cash refund.
We will not impose a cancellation charge that is disproportionate to the reasonable loss resulting from the cancellation.
Nothing in this section affects any statutory rights or remedies available where services have not been supplied in accordance with applicable consumer law.
The appointment cancellation and rescheduling rules set out in Section 5 apply to all booked sessions.
Where a session is treated as used because of a late cancellation, late rescheduling or failure to attend, no replacement session, refund or credit will normally be provided for that appointment.
We retain discretion to make a reasonable exception in genuinely exceptional circumstances.
Where we cancel an individual appointment, the Client will be offered an alternative appointment without additional charge.
Where IDA HR Consultancy Ltd is permanently unable to provide a material part of a purchased service or programme and a reasonable alternative cannot be provided, the Client will receive an appropriate refund for the part of the service that has not been supplied where required by applicable law.
Nothing in these Terms allows us to retain payment for services that we have permanently cancelled and will not provide where doing so would be contrary to applicable consumer law.
All original courses, frameworks, templates, guides, worksheets, presentations, training materials, videos, written resources and other materials created or supplied by IDA HR Consultancy Ltd remain our intellectual property unless expressly stated otherwise.
Materials are provided for the Client’s personal use only.
Clients must not reproduce, copy, resell, distribute, publish, share, licence, teach from or commercially exploit our materials without prior written permission.
Login details or access to online courses and digital resources must not be shared with another person unless expressly permitted.
Personalised documents created specifically for an individual Client, such as a final CV or cover letter, may be used by that Client for their own personal career and job search purposes.
Information shared during coaching and consultancy will be treated confidentially and handled with reasonable professional care.
We will not intentionally disclose confidential Client information to third parties unless:
the Client has authorised the disclosure;
disclosure is reasonably necessary to deliver an agreed service;
disclosure is required by law or a legal or regulatory obligation; or
disclosure is reasonably necessary to protect legal rights or safety.
Personal information will be processed in accordance with applicable UK data protection legislation and our Privacy Policy.
Clients should refer to our Privacy Policy for further information about how personal information is collected, used, stored and protected.
We may use third-party providers for payment processing, appointment scheduling, video conferencing, online course delivery, document sharing and other administrative purposes.
Use of those platforms may also be subject to the relevant provider’s own terms and privacy policies.
We are not responsible for temporary outages, technical failures or service interruptions of third-party platforms that are outside our reasonable control.
Where such a failure materially prevents delivery of a scheduled service, we will take reasonable steps to provide an appropriate alternative.
Career coaching and career consultancy services provide career-related guidance and support.
Unless expressly provided as part of a separately agreed and appropriately regulated service, they do not constitute legal, immigration, financial, tax, medical or psychological advice.
Clients should obtain appropriate independent professional advice where their circumstances require specialist advice outside the scope of the purchased service.
We reserve the right to suspend or terminate a service or programme where there is:
non-payment;
serious or repeated inappropriate, abusive or threatening behaviour;
misuse or unauthorised distribution of our intellectual property or materials;
a material or repeated breach of these Terms & Conditions; or
another serious circumstance that makes continuation of the professional relationship unreasonable.
Where reasonably possible and appropriate, we will communicate the issue before terminating the professional relationship.
Any financial consequences of termination will be determined fairly, taking into account services already supplied, work already undertaken, reasonable losses or savings and any applicable statutory rights.
We will provide our services with reasonable care and skill.
Nothing in these Terms excludes or restricts any liability or consumer right that cannot lawfully be excluded or restricted.
We do not guarantee that following our advice, recommendations, strategies or materials will result in a particular career or recruitment outcome.
We are not responsible for decisions made by employers, recruiters, educational institutions, government bodies or other third parties, or for circumstances outside our reasonable control.
The Client remains responsible for deciding whether and how to implement any advice or recommendations provided.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
If a Client is dissatisfied with any aspect of a service, they should contact us as soon as reasonably possible so that we have an opportunity to understand and address the concern.
We will seek to handle complaints fairly and within a reasonable timeframe.
Where a separate Complaints Procedure applies to a particular regulated service, that procedure will apply in addition to these Terms & Conditions.
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The Terms applicable to a purchase will normally be those made available to the Client at the time the contract was entered into.
We will not retrospectively impose a material contractual change that unfairly disadvantages an existing Client.
We will not be responsible for a delay or failure to perform our obligations where this results from circumstances outside our reasonable control, including serious illness, failure of essential technology or communications services, natural disasters, government action or other events that could not reasonably have been prevented.
Where such circumstances materially affect a booked session or programme, we will take reasonable steps to minimise disruption and, where appropriate, offer an alternative appointment or reasonable extension.
This section does not affect any statutory rights available to the Client.
If we choose not to enforce a provision of these Terms on a particular occasion, or make an exception for a Client, this does not mean that we have waived our right to enforce that provision in the future.
Any discretionary exception, including an exception relating to cancellation, rescheduling, programme validity or payment, applies only to the particular circumstances in which it was granted.
These Terms & Conditions, together with the relevant service or programme description, price and any specific terms expressly agreed with the Client in writing, form the agreement between IDA HR Consultancy Ltd and the Client in relation to the purchased service.
Where a specific term expressly agreed with the Client in writing differs from a general provision in these Terms & Conditions, the specifically agreed term will apply to that service to the extent of the difference.
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary and the remaining provisions will continue to apply.
These Terms & Conditions are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms, subject to any mandatory rights a consumer may have to bring proceedings in another jurisdiction.
Questions regarding these Terms & Conditions, cancellations, programmes or purchased services should be directed to:
IDA HR Consultancy Ltd
using the contact details provided on our website.
By completing a purchase, the Client confirms that they have been given the opportunity to read these Terms & Conditions before entering into the contract.